Refund policy

Refunds and cancellations

Once purchased the dates for which an e-Ticket (day entry ticket or Buckland Rover slot) has been purchased may not be changed, other than at our discretion.

Payments for e-Tickets are non-refundable, except in the circumstances of Buckland Park Lake being closed for the full day on the specified Ticket date or in the circumstances outlined in our refund policy below. We will endeavour to give notice of exceptional closures as quickly and as reasonably as possible on the Buckland Park Lake website.

Once the Ticket holder has visited using the e-Ticket purchased it will be void and cannot be used again. Tickets are only valid for the period specified on the Ticket.

Subject to availability, you may change the date of your visit without charge if you notify us up to 48 hours before your visit (or Rover slot). If you need to cancel within 48 hours of your visit, we may not be able to change the date of your Ticket. If you want to cancel your visit within 48 hours of arrival, you will need to email us at including the date of your visit and booking reference in the email title.

Bookings with our site partners, such as The Surrey Hills Adventure Company, are subject to their rules on ticket changes and refunds. We are not responsible for making refunds on bookings you have made with our partners.