ACCESS AND FACILITIES

We welcome everyone and want our site to be available to all. We are working hard to remove barriers so that our facilities and events can be accessible to as many people as possible.

Good to know

The ticket office, toilets and most of the spaces at Buckland Park Lake are accessible to all, as are the catering facilities across the site. Our site is a former silica sand quarry, so while we are seeking to improve and upgrade our woodland and lakeside paths, they are not paved and not all are suitable for wheelchairs. We aspire to upgrading these paths as our site becomes more established.

Our main car park has parking for 150 cars with designated disabled car parking. We also have two disabled parking places at The Reverie. See below for further details on car parking.

Our four seater electric buggy, El Rucio, is also available to help visitors around the park, including the trip from the car park to The Reverie. Enquire at hello@bucklandparklake.co.uk, at the Ticket office or The Reverie for details.

Find out about how we are making our buildings and events accessible

Your Ticket includes a map which can be downloaded onto your phone or other electronic device. You can also view the map on our website and on the information boards which are located in each car park.

All about step-free access

The Reverie

For access to our café, The Reverie, visitors with a disability or limited mobility are welcome to park in the car park adjacent to this building. From the car park, there is a gentle ramp to the café building, arriving at its main entrance.

The Outdoor Activity Centre

Access to the conference room and to the disabled toilets and other facilities at The Outdoor Activity Centre is via ramps.

The Picnic Lawn

The Picnic lawn is located close to The Reverie. The track to the Picnic lawn is comprised of rolled road planings and may not be convenient for wheelchairs or mobility scooters. However, please get in touch with our site staff and we can arrange for vehicular access to the Picnic lawn.

Find assisted events

We hope to hold regular events at Buckland Park Lake and our goal is to make events accessible to a wide audience through a range of assisted formats: Audio Description, Captioning and pre-event Touch Tours. Please bear with us as we develop these facilities.

We hope that the natural ambience of Buckland Park Lake will be enjoyed by people with autistic spectrum conditions, sensory and communication disorders and learning disabilities. We are developing a range of wellness activities which we hope will be agreeable to all visitors.

If you are concerned about the accessibility of an event which you are interested in attending at Buckland Park Lake, please contact us within a reasonable timeframe and we will endeavour to do what we can to accommodate requests and to help.

About Blue Badge parking provision

Blue Badge holders and those with access requirements can be dropped off at The Reverie, the Outdoor Activity Centre or (by arrangement) the Picnic lawn.

There are eight Blue Badge parking spaces available for visitors located in the main car park. Spaces are allocated on a first-come, first-served basis, and use of them is free. You are asked to display your Blue Badge in your parked vehicle.

There are a further two Blue Badge parking spaces available for visitors located at The Reverie. Again, spaces are allocated on a first-come, first-served basis, and use of them is free. You are asked to display your Blue Badge in your parked vehicle. To provide access to other Blue Badge holders, once you have finished your visit to The Reverie, we ask you to vacate your parking space by moving your vehicle to a space in the main car park.

The car park is marked on the map which forms part of your ticket and can also be viewed here.

If you have questions or concerns about parking ahead of your visit, don’t hesitate to get in touch by emailing us at hello@bucklandparklake.co.uk.

Help on site, our onsite facilities

If you have any concerns or need assistance while you visit us, please contact any member of staff or the Operations Supervisor and they will help you.

Step-free access is available at The Reverie and the Outdoor Activity Centre for visitors with prams, buggies and wheelchairs. Furthermore:

• Assistance is available for blind and visually impaired visitors by prior arrangement. Email our team to find out more.Assistance dogs are welcome.
• There are accessible toilets at The Reverie and the Outdoor Activity Centre.
• Disabled toilets are located at The Reverie and the Outdoor Activity Centre and there is a dedicated baby change facility at the Outdoor Activity Centre as well as in the disabled toilet in The Reverie.
• Talk to a member of staff if you have a disability that means you can’t queue, or you need extra time for activities with timing constraints. They can arrange priority entry for you as appropriate.

Visitors with medical requirements

We welcome visitors who need to bring medicines, food or soft drinks or medical equipment to manage a medical condition.

Food and drink options

The Reverie has step-free access.

Whilst you are welcome to bring your own food and soft drinks to Buckland Park Lake, only alcoholic drinks purchased at The Reverie can be consumed on-site.

If you have brought your own food and soft drinks, we ask you not to eat them in The Reverie or on its terraces. These areas are for visitors who are purchasing food and beverages from the venue.

While you’re here

We politely ask you to follow our house rules and any requests from our on-site team. Please help us to keep our site looking welcoming and presentable to everyone.

• Please keep your personal belongings with you at all times. Security will be called if you leave your items unattended.
• Multiple bags or very large luggage items encroach on the space available to other visitors. Please be considerate to others and avoid taking up more space than you need.
• The use of extension leads and cables is not allowed as these can be a trip hazard.
• For the comfort of all visitors, smoking of e-cigarettes or other products that produce a vapour or smoke are not allowed inside our buildings.
• On some days we may close certain areas of the park to visitors and may hold private events for organised groups only. This is to maintain the tranquillity of Buckland Park Lake and also allow some private events to take place. Please look out for notices on the website and on-site; these give you more information about closure times and any restrictions.
• Please also see our Ticketing Terms & Conditions.